surya


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  • in reply to: Slug- Name and quick-reply button connecting #5046
    surya
    Keymaster

    The slug name is the yellow messenger identifier for the journeys and can be used in the code to refer to the journeys.

    When you specify “connecting quick replies to a journey”, I am assuming you want to go onto a journey when you click the quick reply. The “text” should be provided with the utterance of the journey to which the flow should be passed after clicking on that option.

    More info here: https://yellowmessenger.atlassian.net/wiki/spaces/docs/pages/298385432/Response

    in reply to: Agent transfer #5025
    surya
    Keymaster
    in reply to: Handling datepickers #5023
    surya
    Keymaster

    Are you looking at a custom date picker widget, or do you want to understand how to handle date input through NLP?

    in reply to: Agent transfer #5022
    surya
    Keymaster

    You can use the built-in method of the app library named app.raiseTicket().
    This takes an object

    {
                issue: "Issue Description",
                contact: {
                    phone: "Phone Number",
                    name: "User Name",
                    email: 'Email ID' ( optional, but recommended to add )
                },
                priority: 'MEDIUM' ( can be LOW or HIGH as well )
                category: 'category-name' ( optional, in case the queries need to be routed to specific groups of agents )
            }

    This returns a promise which has an object. If this object contains a key assignedTo, then the ticket has been assigned. If the status ( another key inside this object ) of the ticket is QUEUED, then the ticket is in the agent queue and will be assigned as soon previous tickets are closed. If ticketData is not returned by the method, then no agents are online. Handle this appropriately in your code.

    in reply to: Multiple inputs handling #5021
    surya
    Keymaster

    Can you help with the exact scenario you’re trying to accomplish?

Viewing 5 posts - 1 through 5 (of 5 total)