Discover What's New in March 2024
Auto Layout in Flow Builder
Enhance flow construction clarity with the Auto Layout feature. This feature automatically aligns nodes, simplifying layout and enhancing readability for end users.
Enhanced Message Handling for Dynamic Chat Node
With this release, you can make use of the following enhancements:
- Send Initial User Message: This Transmits previous user-bot conversations to the Dynamic Chat Node before transitioning flow control. If a user had asked for help with a particular issue in a previous conversation, when they enter the dynamic chat again, the bot can remind them of their previous request. This ensures continuity in the conversation and helps the user feel understood.
- Send Message After Chat Ends: After completing a dynamic chat session, the bot can send a closing message thanking the user for their interaction and inviting them to reach out again if they have any more questions or concerns. This leaves a positive impression and encourages further engagement.
Konnect Insights Integration
This integration enables seamless forwarding of user and bot interactions from Yellow.ai to Konnect Insights for sentiment analysis. This integration empowers Konnect Insights to analyze user sentiments, providing valuable insights into customer perceptions and preferences.
Agents can now respond directly from the Konnect Insights dashboard, leveraging the sentiment analysis data to tailor their responses effectively. This streamlined process enables agents to address user concerns promptly and enhance overall customer satisfaction.
Explore the Konnect Insights integration Guide
Introducing Pivot Table in Reports
Explore data effortlessly with the new pivot table feature in reports. Organize and analyze your data with ease for deeper insights and better decision-making.
Mobile Push Notifications for SDKs
You can now set up push notifications for your mobile app by linking the Firebase server JSON to a bot. This feature enables you to reach your users with bot notifications directly on their mobile devices, boosting user engagement and delivering timely updates.